Frequently asked questions

AtgoraX is a Kenya-founded fitness technology platform built to connect the fitness industry in one ecosystem.

Whether you are an individual, an athlete, a personal trainer, a gym, a gym chain, a hotel with a fitness facility, or a company running a corporate wellness programme, AtgoraX gives you the tools to manage training, track progress, run your business, and keep your members engaged.

The platform brings together workout tracking, nutrition and meal planning, progress analytics, member and client management, messaging, gym discovery, and Smart Suggestions in one place.

AtgoraX is built for:

• Individuals and fitness enthusiasts
• Athletes
• Personal trainers and fitness coaches
• Gyms and fitness centres
• Multi-branch gym chains
• Hotels with fitness facilities
• Companies running corporate wellness programmes

Individuals and athletes can start free. Trainers, gyms, gym chains, hotels and corporate organisations use paid plans — see pricing.

AtgoraX is more than a workout tracking app. It is one platform that connects members, trainers, gyms, gym chains, hotels, and corporate wellness programmes.

Members log training, nutrition, and progress. Trainers manage clients and programmes. Gyms manage memberships, check-ins, staff, and analytics. Everyone stays connected through messaging, announcements, and challenges — and Smart Suggestions turn the data into plain guidance.

AtgoraX is a progressive web app. When it opens you will use it in your browser at app.atgorax.com and install it to your home screen in one tap — no app store download, and it updates itself.

It is built to work offline: workouts, meals, and cardio can be logged without a connection and sync automatically once you are back online.

Native Android and iOS store listings are planned for later. AtgoraX launches in early September 2026 — announcements will be made on our official website and verified channels.

Not yet — AtgoraX launches in early September 2026. The platform is built and in final preparation, and atgorax.com is the official place where the launch will be announced.

Public sign-up is not open, so nobody can create an account, pay, or be invited yet. Our help centre is published ahead of launch so you can see exactly how everything works before you start, and our plans and prices are already public so you can budget.

To be told the moment sign-up opens, email contact@atgorax.com — and gyms, gym chains, hotels and corporate wellness programmes can start the setup conversation with our team now, ahead of launch.

Yes — for individuals.

Individual users and athletes get a Free plan with the core daily tools: workout logging, quick sessions, cardio and activity logging, basic meal logging, and one active training programme you build yourself.

Individual Member (Premium) unlocks the full exercise library, calorie and macro targets with nutrition analysis, multiple active programmes, progress reports and charts, weekly smart summaries, progress photos, and gym discovery.

Personal trainers, gyms, gym chains, hotels, and corporate organisations require a paid plan to access their professional management features — there is no free tier for business accounts.

Individual users get a 5-day free trial of Individual Member (Premium), which you start yourself from your dashboard when you are ready — the days do not tick away before you have had a chance to use it. One trial per account.

Trainers get a free trial period on sign-up. Gym, hotel, and corporate plans do not include a trial — those are set up with our team.

Prices are in Kenya Shillings and are shown in full on our pricing page. Individual Member starts at KES 500/month, and trainer plans start at KES 1,500/month.

Every self-serve plan is sold in four durations — 1, 3, 6, or 12 months — with the longer durations priced lower per month. Gym chains, hotels, corporate wellness, and enterprise plans are quoted by our team.

No, not unless you choose to be.

AtgoraX subscriptions are prepaid, fixed-period purchases. You pay once for the period you chose, and when it ends nothing further is charged by default.

Automatic renewal is optional and switched off unless you turn it on. If you enable it, we charge your saved card on the period-end date for the same duration. It requires a saved card — M-Pesa authorisations cannot be reused for automatic charges. You can switch auto-renewal off, or remove your card, at any time in your billing settings.

Yes.

If auto-renewal is off, there is nothing to cancel — your plan simply ends when the period you paid for ends, and you keep full access until that date.

If auto-renewal is on, switch it off before the renewal date to stop the next charge. Turning it off does not shorten your current period.

Payments already made are generally non-refundable. See our Refund, Cancellation & Subscription Policy for the specific cases where we do refund in full.

Nothing is deleted. After expiry there is a short read-only grace period where your history stays viewable, and after that the paid features lock — but your data stays. If you are a trainer, your clients keep full access to their own history throughout.

Your data is never deleted because a subscription lapsed, and cancelling a subscription does not delete your account.

AtgoraX is founded in Kenya and built for global use. The platform is available wherever our payment processor, Paystack, can accept your payment method.

Kenya is our primary market today. Features, payment methods, and availability may vary by country, and we are adding regions as we grow.

Payments are processed securely by Paystack. At checkout you can pay with:

• Mobile money — M-Pesa (Kenya) and other supported mobile money networks in your region
• Cards — Visa and Mastercard (and Verve where supported)

Available methods depend on your country and on your Paystack-supported region. We never see or store your card number.

Yes. AtgoraX never stores card numbers. Payments are handled entirely by Paystack, a licensed payment processor, and we keep only a secure reference to the transaction.

Yes. The Gym Discovery directory lets you browse and search gyms by location, facilities, services, opening hours, membership pricing, and member ratings and reviews. You can request to join a gym straight from its listing.

Gyms on a paid plan are listed in the directory and can use it to reach new members.

If you are a member of a gym on AtgoraX, yes — you can browse the trainers at your gym and request one, and your gym confirms the assignment.

Independent trainers currently bring their own clients onto the platform: your trainer sends you an invite, you activate your account with it, and you are connected immediately.

A public trainer directory — where anyone can search and connect with independent trainers — is on our roadmap and is not live yet.

Trainers get a full client management workspace. On every trainer plan you can:

• Build workout programmes with a full exercise library, including circuits, HIIT, EMOM, AMRAP, and Tabata formats
• Build nutrition and meal plans with calorie and macro targets
• Invite clients and assign programmes to them
• Track client workouts, cardio, meals, weight, and compliance day by day
• Review progress photos and form videos your clients submit
• Message clients directly, run group chats and cohorts, and post announcements
• Set reminders and custom logging fields per client
• Read Smart Suggestions and weekly smart summaries on each client, and edit before sending
• Track your own training in the same account
• Manage your subscription, invites, and client limits from one settings area

Only the number of active clients. Trainer Starter, Trainer Growth, and Trainer Pro all include every trainer feature — the tiers differ by client capacity (10, 50, and 100 respectively). Past 100 clients, talk to us about a custom plan.

If you downgrade while over the limit, you never lose clients — existing clients stay fully accessible, and only new invites are paused until you are back under the limit.

Not yet. Session scheduling and video coaching are on our roadmap. Trainers today coach through programme assignment, logging review, and in-app messaging.

Hotel fitness facilities on AtgoraX do have session booking — guests can request PT sessions and consultations with the facility’s trainers.

Depending on plan, gyms can:

• Publish a gym profile and listing in the Gym Discovery directory
• Manage members, join requests, and membership plans and renewals
• Run QR check-in — members check themselves in from their phone with GPS verification, or the front desk checks them in
• Track live occupancy and analyse peak hours, plus daily, monthly, and yearly trends
• Monitor member workouts, activity, and engagement
• Assign trainers to members and manage staff accounts
• Send gym-wide announcements and run engagement challenges with teams, leaderboards, and badges
• View business reports and analytics
• Apply custom branding to the member experience
• Manage multiple branches from one organisation dashboard (gym chain plans)

Single-site gym plans are sized by member capacity: Small (50), Growing (150), Large (500) — each covers one branch. Staff management, advanced reports, member engagement tools, and custom branding start at Growing. Advanced business analytics start at Large.

Running two or more locations requires a Gym Chain plan, which adds the multi-branch dashboard and per-branch performance reporting. Chain and enterprise plans are quoted by our team.

No. AtgoraX records your membership plans, member status, and renewal dates so you can track who has paid and when they are due — but member fees are collected by your gym, outside the app, however you collect them today. The AtgoraX subscription you pay is separate from your members’ gym fees.

Not yet. Class scheduling and class booking are on our roadmap. Gyms today run engagement through programmes, challenges, announcements, and trainer assignments.

Yes, both are live.

Hotels get a guest fitness experience — guests are enrolled for their stay window, check in to the fitness floor, follow programmes, and can book PT sessions and consultations with your trainers.

Corporates get an employee wellness programme — invite employees by code, track participation and engagement, run challenges, and partner with gyms so your employees can check in at partner locations.

Hotel and corporate plans are set up with our team rather than bought online.

Smart Suggestions are AtgoraX’s guidance engine. It reads your logged training, nutrition, activity, recovery, and progress, and surfaces plain-language observations and recommendations — where you are trending, what is slipping, what to prioritise next, and when to check in.

Smart Suggestions are rule-based: they follow published fitness and nutrition principles, not a chatbot. They are informational support for your own decisions and for your trainer’s judgement.

They are not medical advice. AtgoraX does not diagnose, treat, or prescribe. Consult a qualified healthcare professional before starting or changing a fitness or nutrition programme — see our Health & Fitness Disclaimer.

Yes. Workouts, cardio sessions, and meals can be logged with no connection — entries are queued on your device and sync automatically when you are back online. Your recent programme, exercise library, and logs stay available offline.

Yes. All traffic is encrypted over HTTPS/TLS, data is held on secure cloud infrastructure with per-account access controls enforced at the database level, and payment details are handled by Paystack — never stored by us.

See our Privacy Policy, Information Security Statement, and Terms of Service.

Only the people you are connected to. If you train with a trainer, that trainer sees the training and progress data you log with them. If you are a member of a gym, your gym sees your membership, check-ins, and engagement. Gym staff only see the members assigned to them.

Nobody outside your connections sees your data, and you are asked to accept the relevant terms before any connection is made.

You can access, correct, export, or delete your personal data. Email contact@atgorax.com from your registered address — we verify your identity and respond within 30 days at no charge.

When you request account deletion we erase your personal data within 30 days, except records we are legally required to keep, such as payment, tax, and consent records. You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC).

AtgoraX opens in early September 2026 — see the launch answer. From then, getting started takes a few minutes:

1. Open app.atgorax.com on your phone and install it to your home screen.
2. Create your account and choose whether you are an individual, a trainer, a gym, a hotel, or a corporate.
3. Complete your profile and goals.
4. Start logging workouts, nutrition, and progress — or start your free trial, choose a plan, join a gym, or activate the invite your trainer sent you.

In the meantime you can read the help centre end to end, and gyms, hotels and corporate organisations can begin setup with our team at contact@atgorax.com.

Invites go out once AtgoraX opens. When you get one, open the link or enter the code on the activation screen at app.atgorax.com. You will set your password, accept the terms, and land straight in your trainer’s or gym’s workspace with your programme already assigned. Invites are single-use.

Yes.

• atgorax.com — official website, product information, pricing, legal policies
• app.atgorax.com — the AtgoraX app itself (opening at launch)
• atgorax.com/support — the official help centre

Use only our official website and verified communication channels. We will never ask for your password, and we will never request payment through any channel other than Paystack checkout inside the app.

Email contact@atgorax.com, or use the contact options in our help centre. For gym chain, hotel, corporate, and enterprise plans, use the same address and our team will take you through setup and pricing.

For step-by-step help, search the AtgoraX help centre first — it has guides for members, trainers, gyms, gym staff, hotels, and corporate wellness admins.

Yes. AtgoraX is the platform operated by AtgoraX Technology Ltd, founded in Kenya. Our full legal policies — Terms of Service, Privacy Policy, Refund Policy, and the rest — are published at app.atgorax.com/legal and are versioned and dated.